Effective date: 18 August 2026
These Terms of Service govern access to TL Automation, a business messaging service provided by TL IT Services. By creating an account, starting a trial or connecting a WhatsApp Business Account, you agree to these terms and confirm that you are authorized to act for the connected business.
Service
TL Automation uses the official Meta WhatsApp Business Platform to help businesses onboard, receive and manage customer communications. Features may vary by plan and may depend on Meta, hosting, payment and other third-party services.
Two-day trial
The trial begins only after a WhatsApp connection is successfully verified and stored. The trial lasts two consecutive days. Unless a paid subscription is activated, outgoing paid-plan functionality may be suspended when the trial expires. Trial availability may be limited to one trial per business, user or WhatsApp number.
Customer responsibilities
- Provide accurate account and business information and protect authorized-user access.
- Use only WhatsApp Business Accounts and phone numbers you are authorized to manage.
- Obtain and record legally valid customer consent or another lawful basis before sending business messages.
- Follow Meta’s WhatsApp Business Messaging Policy, template rules, commerce rules, applicable anti-spam requirements and all applicable laws.
- Do not send unlawful, deceptive, discriminatory, abusive, harmful or unauthorized content.
- Respond to customer privacy, opt-out and deletion requests for conversations controlled by your business.
Subscriptions and payment
Paid features, price, billing interval, taxes and renewal terms will be shown before purchase. Subscription enforcement and payment processing apply only when a paid plan is offered and activated. Unless required by law or stated in a written plan offer, charges for an already-started billing period are not automatically refundable.
Third-party platforms
TL Automation depends on Meta and WhatsApp services. Meta may review, restrict, suspend or remove business accounts, templates, phone numbers or app permissions. TL IT Services cannot guarantee approval, message delivery, uninterrupted third-party availability or restoration of an account restricted by Meta.
Data and privacy
Our Privacy Policy and Data Deletion Instructions apply. Each business remains responsible for its customer communications and instructions to TL IT Services.
Intellectual property
TL Automation software, branding and documentation remain the property of TL IT Services or its licensors. You retain ownership of your business content and grant us only the rights needed to operate and support the service.
Suspension and termination
We may limit or suspend access for non-payment, security risk, legal requirement, material breach, abusive messaging or conduct that threatens users or the platform. You may stop using the service and request disconnection or deletion at any time.
Availability and liability
The service is provided on an “as available” basis. To the extent permitted by law, TL IT Services is not liable for indirect or consequential loss, lost profit, third-party platform actions or message-delivery failures. Nothing in these terms excludes liability that cannot legally be excluded.
Changes
We may update these terms as the service, pricing or legal requirements change. Material changes will be communicated where required. Continued use after the effective date constitutes acceptance of the updated terms.
Governing law and contact
These terms are governed by the laws of India. Courts with applicable jurisdiction in Bihar will govern disputes, subject to mandatory consumer rights. Contact TL IT Services at info@tlitservices.com, +91 79827 87544, Bihar, Dist- Saharsa, Bangaon, PIN 852212, India.